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Full-Time

COVID Screener

The candidate represents the face of our company to patients who utilize Center for Covid Control, both as part of their health routine or for insights into life-defining health decisions. The Covid Screener will be testing with nasal swabs on location at nursing homes and corporate settings. The job requires a vehicle and the ability to be mobile within the Chicago metropolitan area.

  • Labeling and ensuring that all samples are accurately identified

  • Setting up and preparing all equipment and supplies for patient testing

  • Ensuring patient confidentiality, greeting and acknowledging patients, and meeting customer service expectations throughout the entire process

The position is full time - 40 hours a week and top of the market salary for the ideal candidates. Excellent job advancement opportunities.

We need you to be able to start ASAP

Job Types: Full-time, Part-time

Pay: Starting $15.00 per hour

Schedule:

  • Day shift

  • Saturday And Sunday

  • Monday to Friday

  • Weekend availability

Experience:

  • Customer service: 1 year (Preferred)'

'Work Remotely No

Job Types: Full-time, Contract, Temporary

Pay: From $15.00 per hour

Schedule:

  • 10 hour shift

  • Day shift

  • Monday to Friday

  • Weekend availability

COVID-19 considerations:

All patients are required to wear a mask. PPE is provided. All surfaces are sanitized. All supplies used are sterile.

Part-Time

Data Entry

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding data confidentiality principles is compulsory. The company will rely on you for having accurate and updated data that are easily accessible through a digital database.

OUR PRIORITY IS THE 3RD SHIFT IN ROLLING MEADOWS- THIS POSITION WILL BE STARTING ASAP!!

Responsibilities

  • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

  • Type in data provided directly from patients

  • Verify data by comparing it to source documents

  • Update existing data

  • Retrieve data from the database or electronic files as requested

Skills

  • Proven experience as data entry clerk

  • Fast typing skills; Knowledge of touch typing system is strongly preferred

  • Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

  • Working knowledge of office equipment and computer hardware and peripheral devices

  • Basic understanding of databases

  • Good command of English both oral and written and customer service skills

  • Great attention to detail

  • High school degree or equivalent

Full-Time

Customer Service

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify patients’ needs, clarify information, research every issue, and provide solutions and/or alternatives

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

Skills

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Patient focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree